Return and Exchange Policy
Thank you for purchasing Linacqua skincare products. We are committed to providing high-quality products and services to ensure your satisfaction. For returns and exchanges, please refer to the following policy:
Conditions for Return and Exchange
1. Seven-Day Cooling-Off Period: Consumers have a seven-day cooling-off period (including holidays) after receiving the product. During this period, if the product is unopened, unused, and the packaging is intact, you can apply for a return. When returning, please keep the product, gifts, packaging, accessories, and invoices intact. Any loss or damage may affect the return process.
2. Product Defects: If the product has obvious defects or the wrong product was shipped, please contact customer service within seven days of receiving the product. We will provide a free exchange or a full refund service.
Return and Exchange Process
1. Contact Customer Service: Within the cooling-off period or within seven days of discovering a product defect, please contact our customer service center via phone or email and provide the order number, product photos, and a description of the issue.
2. Return and Exchange Handling: After customer service confirms the return or exchange request, they will provide the return address and relevant instructions. Please package the product properly and keep the shipping proof. After we receive the returned product, we will inspect it. If it meets the return and exchange conditions, we will process the refund or exchange within seven business days. If the product cannot be accepted or is not part of the return and exchange order, it will be sent back to you via cash on delivery, and you will need to bear the shipping costs.
Notes
1. Return Standards: Any situation not involving product defects or shipping errors does not qualify for return or exchange, such as personal reasons like dislike or unsuitability. Products that have been opened, used, damaged, or partially lost do not qualify for return or exchange.
| Product Type | Cooling-Off Period | Return Standards |
Handling Methods |
| Consumable Products (Skincare Products) | 7 Days | Deterioration or spoilage of the contents, damage to the product container, or incorrect item sent. | Except for product defects, the buyer is responsible for return shipping costs. |
| Non-Consumable Products (Beauty Devices, Electronics) | 7 Days | For electronic products, a one-year warranty applies (please refer to the warranty conditions specified in the return and exchange policy). Returns are accepted for products with physical damage, inability to power on, or inability to charge. |
Except for product defects, the buyer is responsible for return shipping costs. |
| Non-Consumable Products (Non-Electronic Beauty Tools) | 7 Days | Design or functional defects in the product. | Except for product defects, the buyer is responsible for return shipping costs. |
| Peripheral Products (Fabric Items and Accessories) | 7 Days | Incorrect size or defects in the product itself. | Except for product defects, the buyer is responsible for return shipping costs. |
2. Convenience Store Pickup Expiry & Delivery Returns (Taiwan Area)
| Delivery Method | Payment Status | Handling Method |
| Convenience Store Pickup | Paid | We will cancel the order and process an online refund within 2-5 business days after receiving the returned product. The refund will be adjusted for return shipping costs (NT$90 for convenience store, or depending on the delivery address for home delivery). |
| Home Delivery | Paid | We will cancel the order and process an online refund within 2-5 business days after receiving the returned product. The refund will be adjusted for return shipping costs (NT$90 for convenience store, or depending on the delivery address for home delivery). |
Convenience Store Pickup Expiry: If you choose convenience store pickup, please collect your item within the specified pickup period. Items not picked up within the deadline will be automatically returned.
Delivery Returns: If home delivery fails due to issues such as incorrect address, no one available to sign, or the recipient cannot be contacted, the item will be returned to our warehouse.
Account Suspension: If a member's account has two or more instances of unclaimed convenience store pickups, whether unjustified or malicious, we will suspend the account and blacklist it from transactions.
Reordering: If you wish to purchase the item again after a return, please place a new order online.
Refund Process: After a successful return, refunds will be processed to your original payment account. The processing time depends on the payment platform or bank regulations.
| Original Order Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Convenience Store Pickup Payment | Approximately 7-14 business days after receipt of the returned package | Please provide your bank/post office account details. We will transfer the refund to your specified account within 7 business days without deducting any handling fees. |
| Online Credit Card Payment | Approximately 7-14 business days after receipt of the returned package | Refunds will be credited back to the original credit card account. The processing time may take 7-14 days, depending on the credit card issuer's billing cycle. Refunds may appear on the next statement. |
Refund Method: Refunds will be processed using your original payment method. For credit card payments, the refund will be returned to your credit card account.
Refund Time: Refunds will be processed within seven business days after we receive the returned product and confirm it meets the return conditions. The exact refund time may vary depending on the payment service provider's processing time.
Note: When providing bank details for refunds, ensure to include the bank code. The debit card number may not be the same as the savings account number; please use the savings account number.
4. Shipping Costs
Shipping Costs for Returns and Exchanges:
- Due to Product Defects or Incorrect Items: Linacqua will cover the return shipping costs.
- Due to Personal Reasons (e.g., change of mind, only for unopened and complete packaging): The customer is responsible for both the return and initial shipping costs.
Contact Information:
For further information regarding our return and exchange policy or if you have any questions, please contact our customer service center:
Customer Service Email: linacqua.official@gmail.com